Production support proof surface
Runtime Support Runbooks
Operational runbooks for failure handling, fallback, recovery, audit capture, and accountable ownership.
Runbook coverage
| Runbook | Trigger | Fallback | Owner |
|---|---|---|---|
| Agent Failure | Agent unavailable, timeout, or failed health check. | Pause activation, route human queue, preserve replay. | Runtime Operations |
| Policy Breach | Violation, threshold breach, SoD conflict, override. | Block action, escalate owner, seal evidence. | Policy Control Center |
| SOR Interface Outage | ECC, CFIN, S/4HANA, Ariba, BlackLine, treasury adapter failure. | Read-only mode, cached context, no write-back. | Integration Operations |
| Data Platform Outage | Data product unavailable, stale, or uncertified. | Use certified snapshot, reduce confidence, require approval. | Data Runtime |
| Identity Revocation | Agent, service, or human identity compromised or expired. | Disable identity, block actions, notify security. | Identity Runtime |
| Disaster Recovery | Region, runtime store, evidence store, or replay store disruption. | Fail over, restore checkpoints, verify replay. | Resilience Runtime |
Continuity principle
AI can fail. Business operations continue through deterministic policy, human fallback, replay capture, and controlled recovery.