BP finance runtime PRD surface

Process Digital Twin

A live model of queues, root causes, preventable work, agent intervention, and value leakage.

Signal

Context

Policy

Agent

Evidence

Human Gate

Control

Value

Replay

Learning

P2P baseline

23% invoices failing 3-way match

3-way match exception pressure.

P2P backlog

$500M+

GRIR pressure targeted upstream.

O2C manual work

41% of ~34k/month, roughly 14k manual

Manual cash application volume.

O2C cash

$116M

Unapplied cash baseline.

Live process twin backlog

Flow	Volume / baseline	Root cause	Classification	Recommended intervention	Value lever
P2P invoice intake	12 active exceptions	Missing GR/SES, tolerance variance, duplicate risk	38% preventable	Policy simulation plus GR prompt	Effort avoided, GRIR reduction
P2P duplicate control	$139M annual duplicate risk	Supplier, PO, amount, prior payment match	Judgment/control	Hold, evidence pack, supervisor route	Leakage stopped
O2C cash application	41% of ~34k/month, roughly 14k manual	No remittance, short-pay, deductions	32% preventable	Structured remittance before cash lands	Cash unlocked, effort avoided
O2C deductions	$116M	Inconsistent deduction taxonomy	Standardizable	15 global categories and owner routing	DSO and query reduction

Operating model

Layer	Purpose	Examples
Prevent	Stop avoidable exceptions entering the queue.	Tolerance bands, remittance mandate, data-quality gates.
Standardize	Normalize variants so agents can reason safely.	Payment terms, deduction taxonomy, master data readiness.
Automate	Route clean repeatable work to bounded agents.	Cash match, invoice match, standard evidence assembly.
Govern	Keep material decisions under policy and human accountability.	Approval, control, replay, value attestation.

Before / after proof

Current state	Runtime intervention	Future state
Manual AP exception queue	Policy simulation plus receiving prompt	Prevented before VIM exception
Unidentified cash investigation	Proactive remittance and match proposal	Clean match or governed deduction
Email and spreadsheet chase	Case evidence, owner, SLA, value	Prioritized intervention backlog