O2C Tower Lead

Tower Lead 3 pending 20 Jul 2026 13:12 UTC

Pilot · seeded

DSO illustrative

47days → 38days $24.0M 90% confidence

Prioritized collections + dispute automation + cash application

O2C Operating State

Freshness

Data as of 20 Jul 13:12 UTC · Last AR refresh from live customer invoices · realm_id='bp'

Requires Leader Action

Leader intervention is required on the highest-risk governed decisions before the next mission execution step can proceed.

▶ 🔥 Supervisor Work

Decision Queue

0 decisions require supervisor intervention

This is the dominant O2C supervisor surface. It shows only the governed decisions that still need supervisor authority, ordered by SLA pressure, blocked value, and escalation reason.

Sort: SLA riskThen blocked valueThen escalation reason

Decisions requiring you

Supervisor-owned governed decisions

Value blocked

£0

Value waiting behind intervention

Pending analyst work

Additional governed items still building below supervisor authority

Carrefour quantity dispute requires credit-note decision

mission_case · O2C-CAR-273

Collections & DisputesDecision 1 of 3

L1 · Decision

Customer dispute delaying high-confidence collection

Impact

£0

Confidence

75%

Policy

recommend_and_prefill

SLA

Supervisor attention required

L2 · Decision logic

Customer dispute delaying high-confidence collection

Rank basis: Highest supervisor pressure in O2C · Lane: Collections & Disputes

Agent trail before escalation

Automation state is manual before supervisor authority.
Severity is high and the work item was reassigned 0 time(s) before escalation.
Current owner is Mission Team.

L3 · Evidence

Bound entity refs: mission_case · O2C-CAR-273
Policy basis: recommend_and_prefill

L4 · Impact if you act

Approve with override releases £0 through the governed O2C path.
Escalate customer preserves the current evidence while pushing the case outward.
Route to analyst returns the item to the analyst lane with supervisor rationale attached.

Collections case requires action

customer_invoice · O2C-WF-DEMO-001

Collections CaseDecision 2 of 3

L1 · Decision

Open receivables exposure requires collector action.

Impact

£142K

Confidence

58%

Policy

recommend_only

SLA

SLA already breached

L2 · Decision logic

Open receivables exposure requires collector action.

Rank basis: Next strongest governed escalation in O2C · Lane: Collections Case

Agent trail before escalation

Automation state is agent ready before supervisor authority.
Severity is medium and the work item was reassigned 1 time(s) before escalation.
Current owner is U Mgarcia.

L3 · Evidence

Bound entity refs: customer_invoice · O2C-WF-DEMO-001 · CUST-WF-001
Policy basis: recommend_only

L4 · Impact if you act

Approve with override releases £142K through the governed O2C path.
Escalate customer preserves the current evidence while pushing the case outward.
Route to analyst returns the item to the analyst lane with supervisor rationale attached.

Lufthansa cash application auto-match with FX variance

mission_case · O2C-LUF-890

Cash ApplicationDecision 3 of 3

L1 · Decision

Small FX variance could create residual AR noise

Impact

£0

Confidence

55%

Policy

recommend_and_prefill

SLA

Supervisor attention required

L2 · Decision logic

Small FX variance could create residual AR noise

Rank basis: Next strongest governed escalation in O2C · Lane: Cash Application

Agent trail before escalation

Automation state is manual before supervisor authority.
Severity is medium and the work item was reassigned 0 time(s) before escalation.
Current owner is Mission Team.

L3 · Evidence

Bound entity refs: mission_case · O2C-LUF-890
Policy basis: recommend_and_prefill

L4 · Impact if you act

Approve with override releases £0 through the governed O2C path.
Escalate customer preserves the current evidence while pushing the case outward.
Route to analyst returns the item to the analyst lane with supervisor rationale attached.

▶ 🔵 Process Flow

Billing

Intervention needed

0 invoices billed today

Collections

Healthy

DSO currently 18 days

Dispute Resolution

Healthy

0 disputes open

Credit Review

Healthy

0 credit-risk reviews executed

Cash Application

Intervention needed

£0 collected in the current window

Supervisor Context Rail

This rail explains why O2C decisions crossed into supervisor authority, what agents resolved first, and where customer risk is rising.

Supervisor intelligence

0 customer decisions are already above analyst authority.

0 governed customer decisions remain below this queue in analyst review.

DSO is currently 18 days with £0 concentrated in 61-90 and 90+ aging buckets.

Top overdue customer: No concentrated customer risk.

Agent Performance (24h)

7 collections actions ran before supervisor review in the latest live window.

0 routine cash applications cleared without supervisor intervention.

0 credit-risk reviews already completed before the queue escalated here.

Collections actions

Auto-resolved

Escalated

Collection effectiveness

Expanded agentic fabric trace

Collections pressure

0 disputes still need route resolution

Pending analyst work

0 governed customer decisions still need analyst judgment

Receivables risk

£0 overdue across the highest-risk aging buckets

Agent throughput

7 collections actions in the latest live agent window

Invoices Touched

Collections agent throughput across the current portfolio

Auto-Resolved (AL4)

Routine cash application kept off the supervisor desk

Escalated

Exceptions or credit blocks required supervisor intervention

Collection Effectiveness

Share of customer work processed into a cash or route outcome

System risk

0 disputes are still open in the current O2C slice.

Cash collected in the current window is £0.

Top dispute: No dominant dispute reason recorded.

▶ 💷 Financial Control

Revenue at risk

£0

Open overdue balance in the 61-90 and 90+ customer buckets.

Dispute value

£0

Customer cash currently tied up behind dispute and exception work.

Cash collected

£0

Collected cash in the current governed O2C operating window.

Unlock path

£142K

Resolving the top supervisor decisions unlocks the highest-value release path first.

▶ 🟢 Team Load

Human team

No human users have actioned a bp Sphere O2C decision in the last 30d — the agentic fabric is currently running unattended for this mission.

Source: iaf_p2p_analyst_decision_records WHERE tenant_id='bp sphere' AND mission_id='o2c' · last 30d window.

▶ ⚫ Control Actions

Supervisor Decision Surface

Leader action types. Live value, risk, and policy basis are shown on real queued decisions in the Decision Queue; these controls apply the selected action to them.

Controlled orchestration actions

These buttons submit governed supervisor intent. Action runtime, policy runtime, entitlement, evidence, and replay decide whether execution is allowed.

Decision Outcome Drawer

Why recommended, policies evaluated, financial impact, systems impacted, and replay ID.

Systems updated

SAP block, case routing, notification, policy waiver, and workload ledger.

Controls affected

Authority, duplicate prevention, evidence completeness, segregation, audit notification.

Action Simulation

Policy checked → people notified → evidence generated → learning captured → replay available.

Justification

Threshold Scope

Threshold

Tower-lead interventions write to governed decision-workforce and override ledgers.

Supervisor team	Work items	Open	SLA breached	Sub-units
o2c-operations	2	0	0	1
t_us_collections	1	1	1	1

Details

Team Rollup — Supervisors → Tower

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